bk0k Privacy Policy — Your Information Is Our Responsibility
How your personal information is collected, used, and kept secure through SSL encryption — bk0k's full privacy policy is presented here in detail.
bk0k (referred to hereinafter as "we", "our", or "the platform") is a trusted online betting and casino service provider in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users. This privacy policy describes what types of information we collect when you visit our website bk0k.cam or use our services, how we use that information, and how we keep it secure.
By using our services, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully and contact our support team if you have any questions.
bk0k may collect the following types of information to operate its services properly:
1.1 Personally Identifiable Information
During account registration we collect your name, email address, date of birth, and contact details. A copy of a government-issued ID may also be required for age verification, as our services are available only to those aged 21 or above.
1.2 Financial Information
To process deposits or withdrawals we collect payment-related information — such as transaction records via bKash, Nagad, Rocket, or bank transfer. Full card numbers or bank account details are not stored on our servers; all financial data is transmitted through SSL encryption.
1.3 Device and Browsing Information
We may automatically collect information related to your IP address, browser type and version, operating system, referrer URL, and the time spent on our platform along with browsing activity.
1.4 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, which help improve your browsing experience and remember your preferences. You can refuse cookies by changing your browser settings, though this may limit some services.
bk0k uses the collected information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To operate betting, casino gaming, and other services without interruption.
- Financial Transactions: To verify and complete deposit and withdrawal processes.
- Age and Identity Verification: To ensure that only individuals aged 21 or above are using the services.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Customer Support: To respond to your complaints and questions.
- Responsible Gaming: To identify potentially problematic gaming behavior and provide assistance.
- Service Improvement: To analyze user experience and further improve the platform.
We may use your information to send marketing communications, however you may request to opt out of such communications at any time.
bk0k does not sell or rent your personal information. However, we may share information on a limited basis in the following circumstances:
3.1 Service Provider Partners
Only the information necessary to deliver the relevant service is shared with payment processors (bKash, Nagad, Rocket, banks), identity verification agencies, and technology infrastructure providers. These partners are obligated to comply with our privacy standards.
3.2 Legal Obligations
We may be legally obligated to disclose information to law enforcement agencies under court orders, government directives, or applicable law.
3.3 Organizational Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant new entity, though the same level of protection described in this policy will be maintained.
To ensure the protection of your personal information, bk0k adopts industry-standard technical and administrative measures:
All data transfers on our website and services are secured through SSL/TLS technology, which prevents unauthorized access by third parties.
Our servers are protected by advanced firewalls and only authorized personnel can access sensitive information.
User passwords are stored in encrypted hash form; no staff member can ever view your password.
Our security team regularly conducts penetration testing and vulnerability assessments to identify potential risks.
While we maintain the highest security standards, it is not possible to guarantee that data transmission over the internet is completely secure. Users are therefore also requested to take responsibility for keeping their account information private.
bk0k retains your personal information only for as long as necessary. Retention periods for different types of information are as follows:
- Account Information: While the account is active and for a specified period after account closure in accordance with applicable legal obligations.
- Financial Transaction Records: For as long as required under the relevant financial regulations.
- Identity Verification Documents: For the period required to meet regulatory requirements.
- Log Files and Browsing Information: Generally retained for a short period and then deleted.
Once the retention period ends, we securely delete your information or transform it in a way that it is no longer personally identifiable.
As a user of bk0k, you have the following rights regarding your own information:
6.1 Right to Access
You may contact us to find out what information we hold about you. We will provide you with a description of the information stored.
6.2 Right to Rectification
You may request correction of incomplete or inaccurate information in your profile. In many cases you can update your information directly from your account settings.
6.3 Right to Erasure
In certain circumstances you may request deletion of your personal information. However, due to legal obligations we may be required to retain some information for a specified period.
6.4 Right to Object to Processing
You may object to marketing communications or data profiling. If your request is reasonable, we will stop the relevant processing.
6.5 How to Exercise Your Rights
To exercise any of the above rights, write to us at: [email protected]. We will process your request as quickly as possible.
bk0k's services are intended only for those aged 21 or above. We do not knowingly collect information from any person under the age of 21. If information from a minor is found in our system, we will immediately close that account and delete the information.
If you believe a child or teenager has created an account on our platform, please contact us.
Our servers and infrastructure may be located in various locations. When data transfer outside Bangladesh is required, we ensure that such transfer is carried out under contractual protections consistent with the security standards described in this privacy policy.
We use the following types of cookies:
- Essential Cookies: Essential for the core functionality of the website — without these the site does not work properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: For analyzing site usage and improving services.
- Marketing Cookies: For displaying relevant advertisements and promotional messages.
You can delete cookies or stop accepting new cookies at any time through your browser settings. Please note that disabling cookies may mean some features of the site do not work properly.
bk0k reserves the right to update this privacy policy at any time. If changes are made, we will update the last updated date at the top of this page. For significant changes, we will notify you by email or through a notification on the platform. Continued use of the services after a change is considered acceptance of the updated policy.
For any questions, comments, or requests regarding this privacy policy, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
Our customer service team is available 24 hours a day, 7 days a week to help in Bengali. Your privacy and security are our top priority.